About Us / FAQ

About AutomaticFFL™

Razoyo, a digital commerce development agency was working on several sites for online firearms merchants and was frustrated by the lack of support for FFL compliance in the checkout process. Following the law is always one of the key imperatives for ecommerce merchants in this space and the lack of an affordable, easy-to-install tool seemed like a recipe for disaster.
After a thorough evalution of requirements by numerous merchants, manufacturers and other technology companies in the space, Razoyo decided to develop AutomaticFFL to create and affordable, simple tool for merchants that customers enjoy using.

Frequently Asked Questions

Can I use AutomaticFFL even if my shop is not on BigCommerce or Magento?

Currently, AutomaticFFL only supports BigCommerce with Magento support coming soon. Be sure to subscribe to our updates if you would like to know when we will support your platform. Our roadmap includes Magento first. Additional platforms we plan to support include 3D Cart and WooCommerce.

Does AutomaticFFL work with the WordPress checkout?

AutomaticFFL requires the use of the custom checkout option. Most WordPress/BigCommerce implementations use the BigCommerce hosted checkout. In those cases, it will work. If you are hosting checkout in WordPress, it does not currently work.

Can I run multiple storefronts from the same account on different platforms?

Yes. Currently we support [BigCommerce](https://www.bigcommerce.com) storefronts and several of our clients have multiple BigCommerce storefronts in the same Automatic FFL account. As soon as other platforms are ready to go. The system is designed to support a wide variety of front ends over time.

How much does it cost to install?

Standard installation is free and uses the normal process on SaaS platforms like BigCommerce and 3D Cart. On Magento or other open source platforms you will need to install an extension (plug in), in most cases this requires a developer's assistance. If you would like assistance from Razoyo, you can ask them about the cost for their services.

How much are monthly fees?

The base cost for monthly service is $75. There is an additional charge for Google Map access which is pennies per checkout. You may not see charges for your map access until late in 2021 while our tracking systems are being optimized.

Do I still have to confirm with the receiving FFL dealer before shipping?

Yes! AutomaticFFL ensures the default is shipping to a verified dealer. However, you wouldn't want a package to just show up on their doorstep as it may get returned.

Where does your list of dealers come from?

We pull information from EZ-Check which is the most up-to-date information provided by the ATF. Currently we update the information weekly.

How do I cancel my account?

If you are on a SaaS platform like BigCommerce your account is automatically cancelled when you uninstall the app from your store. You can double-check by going to the merchant portal. Storefronts that have been cancelled are put in pending status and still available until the end of the current billing period. If you are having trouble with the process, feel free to click the 'support' button and request assistance.

What support is available?

AutomaticFFL is designed to be extremely reliable, but you may still have some questions. You can submit support requests by clicking on the support button. We do not currently offer 24/7 phone support. If you have a retainer with Razoyo you have off-hours and phone support options available. NOTE: If for any reason the API goes down your AutomaticFFL checkout will revert back to your standard checkout.

I installed the app in my BigCommerce store and added the FFL|Yes attribute but the map picker doesn't show up. What do I do?

If you are are experiencing this, chances are you forgot the last, critical step of implementing the checkout redirect. See "REDIRECT CHECKOUT" on the installation page.